| about |
The Business of Law Done Smarter
Hello & Welcome
We teach our clients—law firms and in-house legal departments—new and refined ways to think about the business of law.
Our teaching and coaching approach is focused on four centers of excellence — RFP Programs, Sales Training Programs, Key Client Programs and Pricing Workshops. Our rigorous and engaging learning modules motivate and inspire our clients to adopt new habits that lead to measurable financial success.
ClientSmart is a new company built upon over 25+ years of studying the business of law and 15+ years in successfully redefining it for the better. It's also built on commitment and passion for helping others succeed.
Take a peek @ our blog, LOOK. Subscribe and get THE CHECKLIST.
Conversations That Matter
How does your law firm communicate and deliver value as a significant differentiator?
This was the central question of the roundtable, Beyond Experience: THE GAME CHANGERS. If you missed the conference or the roundtable be sure to read my companion article, Beyond Experience — The “Value” Game Changers on the LEGAL EXECUTIVE INSTITUTE blog.
| RFPs |
For Law Firms & In-House Counsel
Request for Proposal Programs
Increasingly, the Request for Proposal (RFP) is the process in-house legal departments use to select outside law firms for a single matter, a series of matters or legal services panels.
Our in-house counsel RFP Program details a step-by-step process for issuing an RFP that prompts high quality, informative responses.
Our law firm RFP Program is designed in different modules to fit each client's transition from a partner-driven model to a firm-wide evaluation and response-to-win model.
Read our 5-Part Series on how law firms can increase
their RFP "win rate" on our blog, LOOK.
We want to learn about you and how we can partner on establishing a new program or improving your existing one.
| sales |
For Law Firms
Sales Training for Lawyers
Our sales training program is designed as two distinct modules that can be tailored as stand-alone programs or as a single, seamless initiative.
We want to learn about you and how we can partner to reach your new client and existing client retention and growth goals.
| key clients |
For Law Firms & Clients
Key Client Partners
Creating strategic and win-win growth relationships with key clients is a priority for sophisticated law firms and their equally sophisticated clients.
Our Key Client Program's focus is to assist law firms to provide a clearly articulated and robust client-centric service model that adds sustained and measurable value for the law firm, the law firm partners and the clients.
Read our blog post on LOOK on the benefits of a
high-performance Key Client Program.
We want to learn about you and how we can partner to reach your client retention and growth goals.
see the business of law through a different lens
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| talks |
Polite + Impolite Conversations
"Rose's talk made me re-think right. She knows her stuff."
"Rose speaks from a place of personal experience—triumphs and failures—and shares both with candor and humor."